TheHookahMonster

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Questions? Call Us

Toll Free!

877-99-HOOKA

We do not sell any products to individuals under 18 years of age.

Our hookahs & shisha help you relax,

de-stress, & socialize with friends!

Return Policy

Shisha: Because of the perishable nature of the shisha that we sell, any shisha can be returned if it is unopened and in the original packaging. If shisha has been opened, it cannot be returned due to health regulations. All shisha may be returned up to 10 days after the documented receipt of its arrival to you.

Hookahs: Once a hookah is used, it is not returnable. If a hookah is unused and in the same condition it was shipped in, it is returnable up to 10 days after the documented receipt of its arrival to you.

Hookah Accessories: Only unused accessories may be returned, including unused coals, mouth tips, hoses, bowls, and all other items listed as accessories. Again, any of these items are is returnable up to 10 days after the documented receipt of its arrival to you.

After the receipt of any returned items, we will inspect them to ensure that they are in an unused and good and saleable condition, and will issue a refund, credit, or exchange of merchandise, as appropriate, within 48 hours of our receipt of your items. We issue refunds in the form you have paid them to us – i.e. if your payment was with Paypal, a Paypal refund will be issued, and if a credit card was used, a credit card refund will be issued.

We cannot accept personal or business checks, or cashier’s checks of any kind or source – our apologies.